You can create / custom the message that you receivce when a prospect trying to contact you.
Follow steps below :
- Open <WhatsApp Form> and <edit> the desired form.
- Click <edit messsage template> to start creating.
- Create the message that you desire. Example as below. If your form have additional infos, the more insert field available. By default, you only have five.
- You don’t have to use all Fields. It all depends on how convenient are you ready a message from prospects.
- Here, you can unleashed your creativity to form a simple but simple to read messages for you and your salesteam to read. You can even add emojis here!
- On the bottom part of the example, there is a Preview on how will the message appear form customer’s perspective. Click <Update> and <Save> when finished and voila!
When prospect fill you form and click the <WhatsApp> button, you will receive a message just like you created.
Note : The example given is from a merchant that did not activate its delivery due to his business nature prioritising self-pickups. Further read : Delivery atau No Delivery?
This will give an advantage for merchants who focus on client communication before closing a deal. Usually for merchant that did not activate the ‘Pay now” button.
If you had 5 different forms, you can create each to have its own message accordingly. So, let say you have a special form for salesperson / agents, you can now differentiate there orders with this feature.
Read More : Bagaimana tambah Salesperson / agen ke borang
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Yezza Guide – Road To Expert