Nothing much difference with WhatsApp Form. Leads that came through from Yezza Store will be recorded in Database. Each data will be divided into 2 sections : Customer Info & Order Details.

Below example are leads that came through Kedaianda Store and manage by Admin Aizuddin. (blue arrow)

Show Details (1) containing details that filled by Customers in Checkout Form.

Show Details (2) containing customer’s order information.

Edit (3) to change leads status like below :

Edit (4) is to edit customers order, as long as it is still unpaid. Merchant are given the freedom to add additional discount on each products for that particular customer.

Note : When the order are Paid , merchant are unable to change this.

<View Invoice> to view customer’s invoice. Here is alos the place to update invoice to Mark As Paid.

Button (5) is to delete customer’s order data.

Compare to WhatsApp Form, Yezza Store has the ‘grace period’ where customers can have a long thought before buying by putting their product the Cart.

This will eliminate the confusion in <Database> because only customers that filled the CheckOut Form are recorded in Database.

Below is a Check Out Form example from Kedai Anda Store :

Steps to create is exactly like WhatsApp Form, just Checkout Form only have the Pay Now button.

Nevertheless, customer can still contact merchant for queries by clicking the WhatsApp logo button at the product page.

Read More : How To Setup Yezza Store , How To Add Additional Details in WhatsApp Form.

Using Yezza Store still got Cold Leads? #

Cold Leads are prospects that just browsing your store. This usually filtered away with add to cart.

So most of Leads that came from Yezza Store are considered as Hot Leads. They may be have a few issue that need to be manage by the seller such as –

• – Disagree with the delivery price.
• – Wished for an additional discount because buying in bulk.
• – and other

Sales Team should do the follow up with the customer by clicking the WhatsApp logo.

Yezza Store are build like an e-commerce website where communication between merchant and seller are minimal.

Note : With payment gateway like Yezza Pay, the communication will become more minimal.

It is important to create a Checkout Form that are suitable to all your products offered in your store.

Read More : Method Payment Setup & Management – Manual Bank Transfer [Updated 06/07] , How To Manage Your Orders